For many direct sales consultants and other home business owners, September marks the start of their busy season. For some it may be the time to gear up for holiday sales and for others it’s simply a time to refocus and work harder after a more laid-back summer. Whatever the reason, here are some tips to help you handle a more hectic season:
1. Make a plan. A good plan is the basis of a successful busy season. It helps you prepare for the sudden increase in customers and orders and gives you a concrete system to follow when things seem overwhelming. Think back to previous years to incorporate what worked and improve on what didn’t work.
2. Consider hiring help. Small business owners are sometimes reluctant to hire help because it cuts into profit. But often, it has the opposite effect. When you can get more done you can make more sales.
3. Use all your available resources. If possible, let your direct sales company or wholesale distributor drop ship to your customers. If you’re packing and shipping yourself, use online shipping services and have the packaged picked up to save time driving the post office or shipping store and standing in line. Even fifteen minutes saved here and there can be a big help.
4. Don’t be afraid to say no. You may have to turn away some customers. It’s better to be honest and turn away orders that you won’t be able to fulfill than to take orders and not deliver. Make sure you cut off holiday orders early enough to get them all shipped and delivered in plenty of time.
5. Keep communicating with your customers. Even though business may be hectic, customer service should continue to be a priority. Be sure to address the needs of all your customers. If you have problems fulfilling an order or it’s delayed, notify your customer right away and offer an alternative. Customers will understand that problems occur and are much more likely to be forgiving when you communicate openly with them.
Your busy season is an exciting and hectic time that can also be very stressful. With a good plan system in place, you can make it through relatively calmly and profitably.
