This morning my blog reader listed several posts about customer service. This morning my blog reader listed several posts about customer service. Seth Godin offers three reasons why customer service is broken and how to fix it. And he pointed me to Joel Spolsky’s article “Seven steps to remarkable customer service,” where step #4 is [...]

I’m in the middle of the process of claiming my blog over at Technorati. For some reason claiming brings to mind the California Gold Rush. I’m not sure why… there’s really nothing in common between the two…. or is there?
Staking claims to the gold in the Sierra Nevadas during the mid-1800’s is what led to [...]

Michael Sexton, Trump University President, suggests that because customers are so expensive to obtain you need strategies to get your current customers to buy more from you. In his article, “Triple Your Income from the Customers You Already Have” he offers tips for doing just that.
If you are a consultant for a party plan [...]