Comments on: Customers are a Great Source of Leads http://www.irepnetwork.com/blog/111/customer-referrals/ Home business news, information, tips and tools to help direct sales consultants succeed online. Fri, 30 Jul 2010 14:46:12 -0400 http://wordpress.org/?v=2.9.2 hourly 1 By: Linda Stacy http://www.irepnetwork.com/blog/111/customer-referrals/comment-page-1/#comment-3413 Linda Stacy Tue, 18 Mar 2008 17:12:46 +0000 http://www.irepnetwork.com/blog/archives/customer-referrals/#comment-3413 Very good point. I think providing personal contact and personalized service is how home based businesses can compete and thrive. We may not be able to compete with the big chains on price, but there's a lot to be said for getting some quality, personal attention from a consultant. In my experience, superstores don't provide much customer service at all. Very good point. I think providing personal contact and personalized service is how home based businesses can compete and thrive. We may not be able to compete with the big chains on price, but there’s a lot to be said for getting some quality, personal attention from a consultant. In my experience, superstores don’t provide much customer service at all.

]]> By: Kerry Schoch http://www.irepnetwork.com/blog/111/customer-referrals/comment-page-1/#comment-3412 Kerry Schoch Tue, 18 Mar 2008 16:03:21 +0000 http://www.irepnetwork.com/blog/archives/customer-referrals/#comment-3412 To get repeat business and referrals you must be the first name to come to a customers mind. In order to be the first person or business that comes to a persons mind you need to express interest and appreciation in them in a personal way. The world today has become very impersonal. People are busy. The technology that makes all our lives easier also isolates us at times by removing the need for personal contact. Think of ways to show appreciation for your customers. Add in some unexpected "extras." One of our clients gives each customer a little piece of candy or chocolate with every invoice or business proposal - a very nice touch. Small gestures like this often have a huge impact. And, of course, it's so easy. Always remember people on important days. Holidays are great, but every one's up on them. Remember birthdays and anniversaries, as well. It will be appreciated. To get repeat business and referrals you must be the first name to come to a customers mind. In order to be the first person or business that comes to a persons mind you need to express interest and appreciation in them in a personal way.

The world today has become very impersonal. People are busy. The technology that makes all our lives easier also isolates us at times by removing the need for personal contact.

Think of ways to show appreciation for your customers.

Add in some unexpected “extras.” One of our clients gives each customer a little piece of candy or chocolate with every invoice or business proposal – a very nice touch. Small gestures like this often have a huge impact. And, of course, it’s so easy.

Always remember people on important days. Holidays are great, but every one’s up on them. Remember birthdays and anniversaries, as well. It will be appreciated.

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